Do You Have a People Problem or a Process Problem? How to Tell Before You Spend a Dollar

A business leader at a whiteboard with two columns labeled People and Process.

Something is wrong in your business. Output is inconsistent. The same mistakes keep happening. Your team seems capable, but the results say otherwise. Before you spend money on training, fire someone, or redesign your org chart, there is one question worth answering first: is this a people problem vs process problem business leaders face, or … Read more